This Brand Safety Policy describes the governance process MOLOCO has implemented to ensure brand safety for all customers including taking all reasonable steps to minimize the risk of ad misplacement. It is MOLOCO’s intention to provide advertisers with the greatest level of brand safety possible using tools and processes.
MOLOCO has implemented both manual processes using inclusion and exclusion block lists and automated processes such as proprietary block lists.
MOLOCO also works with supply-side partners to minimize and block inappropriate advertising inventory.
MOLOCO’s Brand Safety Policy is applicable to both managed and self-service customers.
2. Brand Safety Principles
The MOLOCO platform automatically minimizes the risk of ad misplacement across all campaigns. For self-service customers, they can create inclusion or exclusion lists, and/or include and exclude ad exchanges for their campaigns. For managed customers, MOLOCO will adhere to the brand safety specifications agreed in each Insertion Order.
In addition to basic brand safety checks described above, MOLOCO may respond to news coverage that could impact a brand by excluding additional publishers using inclusion or exclusion lists. This will be determined on a case by case basis in collaboration with the customer.
3. MOLOCO Proprietary Lists
3.1. Global block list
MOLOCO maintains a proprietary global block list of mobile apps that have been flagged as possible candidates for ad fraud. The global block list is updated regularly using automated processes and further validated using human processes. This global block list is applied as standard to all campaigns.
3.2 Global brand safety list
MOLOCO also maintains a proprietary global safety list of mobile apps that have been flagged as containing inappropriate content. The global brand safety list is updated on a regular basis using human processes, proprietary technology and insights from third party partners such as ad exchanges and advertisers, to minimize the risk of ads appearing against:
4. Customer Inclusion and Exclusion Lists
MOLOCO enables customers to create their own inclusion or exclusion list depending on a campaign’s targeting criteria in order to address brand safety concerns and minimize ad misplacement.
5. Supply Side Platform Management
MOLOCO regularly engages with supply side platforms in order to optimize supply based on customer requirements, minimize brand safety issues and block unwanted advertising inventory.
6. Managed Service
For managed service customers, all programmatic trading is managed by the MOLOCO Account Management team and inventory is traded 100% programmatically and transparently via open marketplaces and private marketplaces.
All campaigns utilize MOLOCO’s standard global block list as good practice, in addition to any further inclusion or exclusion lists that may be specified in the Insertion Order.
MOLOCO has documented the tools and processes available to self-service customers in order to implement and maintain brand safety good practices. These tools and process can be found in the MOLOCO online documentation and covers the following areas:
MOLOCO provides advertisers with complete programmatic inventory transparency and real-time information. Advertisers can validate where ads are being displayed at any time by logging into the MOLOCO Cloud platform.
MOLOCO continually reviews publishers to ensure ads do not appear against content that is not brand safe. At a high level, our domain vetting process for campaign briefs includes the following steps:
In the event that a customer deems their ad has been displayed against inappropriate content, MOLOCO will take action to remove the publisher(s) as soon as notice has been received from the advertiser via email, and/or pause the campaign until the issue has been resolved.
MOLOCO operates a takedown policy to remove delivery across such content within one business day of communication.
MOLOCO will endeavour to fully investigate the ad violation and take any necessary steps to remove the risk of this happening again.
The MOLOCO operations team will manually audit publishers utilizing brand safety tools and data across supply side platforms. If they are found to be unsuitable they will be excluded.
MOLOCO Cloud self-service advertisers will be able to log into the platform and add publisher(s) to a blacklist and/or pause the campaign if required. Self-service customers may contact MOLOCO to investigate the matter further.
Where advertiser has agreed the MOLOCO Insertion Order or Master Service Agreement: The contractual consequences of not taking down an ad in accordance with the MOLOCO take down policy to be agreed between MOLOCO and advertiser on a case by case basis.
10. Anti-Fraud policy
All publishers with suspicious activity above a threshold are removed from campaigns. By working with pre-vetted inventory and/or trusted inventory sellers only, MOLOCO lowers the risk for ad fraud.